FAQ

Regis accepts credit cards/Debit card payment online via the payment gateway. We accept all certified and approved bank cards on VISA, MASTERCARD, and AMERICAN EXPRESS etc.  . Your orders will only be processed upon successful payment.

Yes, Jewels is happy to exchange it for merchandise credit within 30 days of purchase. Place the gift in its original packaging with the receipt and for further you can check to our Return Policy details

We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with Regis jewels. When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depend on your interest.

If there is no one at the address given who is competent to accept delivery of the goods, you will be notified by our service provider of an alternative delivery date or a place to collect the goods.

With reasonable care, your jewellery can be a lasting treasure.

  1. For routine care, it’s best to wash your jewellery with a jewellery cleaner once a month. Note that different jewellery cleaner are used for different purposes (e.g. the jewellery cleaner for diamonds and precious stones cannot be used to wash pearl jewellery).
  2. Store your jewellery separately from each other as they the metal may scratch the gemstone or pearl surfaces.
  3. It is advisable to take off your jewellery when performing household chores, gardening and outdoor sports. If your ring or other jewellery has undergone trauma, such as having been dropped or knocked against hard surfaces, we strongly advise a professional check to ensure the firm setting of the diamond / gemstone.
  4. For pearls, never store pearls in a plastic bag. Plastic can emit a chemical that will damage the surface of pearls. The same is true of cotton wool. Also, never store pearls in a safe deposit box for a long time. Like your skin, pearls need a little moisture so that they will not dry out.
  5. Jewellery can be damaged by many chemicals and all acids. The list includes hair spray, perfume, cosmetics, and even perspiration. Always apply perfume, hair products and cosmetics before putting on your jewellery. Remember: when dressing, jewellery should be the last thing you put on and the first thing you take off.
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