Returns & Exchange Policy

Within 30 days of purchase date

GOLD JEWELLERY

Can be exchanged either for gold or diamond Jewellery, or a gift voucher equal to the Invoice amount of the Jewellery and in all cases, only one time exchange is allowed.

DIAMOND JEWELLERY

Can be exchanged either for diamond Jewellery, or a diamond gift voucher equal to the Invoice amount of the Jewellery, in all cases only one time exchange is allowed.

 

 

After 30 days until the end of (1) year Gregorian of purchase date

GOLD JEWELLERY

Can be exchanged either for gold, diamond Jewellery, or a gift voucher. Gold will be calculated on the prevailing market price on the date of exchange after deducting manufacturing costs, stone weights and another non gold components.

DIAMOND JEWELLERY

Can be exchanged for diamond Jewellery only after deduction of remodeling cost not exceeding 25%of original Invoice amount of the Jewellery purchased earlier. The value of the selected diamond Jewellery

Should be more than the value of the Jewellery for exchange

 

 

After the end (1) year Gregorian of purchase date

GOLD JEWELLERY

Can be exchanged either for gold, diamond Jewellery, or gift voucher. Gold will be calculated on the prevailing market price on the date of exchange after deducting manufacturing costs, stone weights and any other non-gold components.

DIAMOND JEWELLERY

Can be exchanged for diamond Jewellery after valuation of the old Jewellery according to the market value of the material content and the value of the selected diamond Jewellery should be more than the value of the Jewellery for exchange.

General terms and conditions

Below mentioned terms and conditions are considered as a part of the Regis Jewels Exchange Policy and Regis reserves the right to refuse to replace the goods in the event that the conditions for each item are not met unconditionally

  • Exchange or upgrade of Jewellery is only permitted upon presentation of the original Regis purchase invoice issued by Regis Jewels or if any other proof of purchase is provided.
  • Jewellery can be exchanged only once within a 30-day time from date of purchase and provided that the item to be replaced is in the same condition as at the time of purchase
  • For all type of Exchanges, if any damages or missing components are found in the Jewellery it is subject to our internal valuation of Regis Jewels and deductions applicable (If Any) against the new purchase
  • In the event of manufacturing defect that cannot be or exchanged; then the goods can be returned and refunded within 30 days from the date of purchase.
  • If Regis Jewels agrees exclusively to the return of the goods, then all expenses related to the purchase including credit card charges will be deducted from the refund.
  • This Regis Jewels Exchange Policy is not applicable for customized or made-to-order Jewellery by the purchaser.
  • If the purchaser wishes to replace the Pearl Jewellery in its original condition within 30 days of purchase, its value will be subject to the condition of Pearls & valuation determined by Regis Jewels
  • This Regis Jewels Exchange Policy excludes Watch Brands. Each Watch Brand is Subject to its own Manufactures Warranty.